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Case studies:-
Ideal Home Show 2007 - Digiepen hire system collects 2400 leads with newly trained third party sales staff generating an enquiry value of £2.4m over 24 days.
The system collected 99% of forms first time across 7 sales people.
All stand visitors received a follow up call within 24 hours of the visit and 93% of had appointments booked for follow up visits within 7 days
Move It Show 2007 - London Olympia Royal Academy of Dance - 1500 public leads collected using 8 pens over 3 days. Same day reporting of lead and response profiles. All respondents were e-mailed and texted within minutes of visiting the stand. The client had a full bespoke report of the event on the clients desk the morning after the event closed. The report identified new strategic routes to membership management, clear feedback of the services on offer,brand awareness, and a demographic profile. The youngest reponder was aged 7 and the oldest was 97.
Certass 2006-2008- a fully end to end digital solution capturing data from the field, filing automatically with audit trail for thousands of building inspections throughout the UK. The audit system has integrated GIS mapping and scheduling for least distance routing, automated job sheet creation and diary management. The system CRM is integrated to clients legacy system and carries a full team of part time auditors with assigned territories and job search criteria. Recently updated to Version 2. Version 3 due for release in September 2008.The system delivers a lowest ever cost of inspection while providing 100% transparency and job status.
Multi user multi business unit 2006 onwards - global field management system now developed and fully deployed. Currently working in all EU countries from a single platform this package offer unrivalled CRM and form integration. Capable of receiving multiple froms and integration to a single central CRM with Job sheet(Kanban) integration, web catalogue and scheduling/mapping least distance routing.This Digiepen facility offers unrivalled scope to manage large teams on the ground deployed at very short notice. Ideal for new start ups,voluntary organisations and subcontractor management delivering a transparent platform for centralised administration.
Public consultation - DISC (Dalton Incinerator Steering Committee) - a pressure group established to challenge local authority waste planning strategy based on incineration local to private housing and a strategically important industrial complex.
The group used the Digiepens to register all attendees at 5 village hall briefing events - the system was organised to identify potential support in terms of funding, leafleting, specialist knowledge, environmental risk factors, jobs and process affected.
The data generated was very accurate and therefore identified the key issues which would be most critical to the community and provided invaluable information for professional consultants to use in the planning objections. Presentation and leafleting to the community was very accurate which built support rapidly.Carefully targeted leafleting avoided overlap and duplication of valuable volunteer effort. The accuracy of the presentation to the community meant that over 90% of attendees registered their support for DISC. Leafleting to 1500 homes generated almost as many objections to the council strategy while over 30% of houses leafleted sent an adult to attend public briefing meetings.
The data generated also brought in high quality specialists across a range of professions which were able to contribute further to the localisation of the argument against the plans. Of 2000 objections received throughout North Yorkshire regarding 24 areas affected the DISC submission generated 75% of the objections for the single site affected!
The Digiepens enabled rapid conversion of tacit support into clear direction for the team - DISC had a clear idea of the groups affected, who the natural leaders were, where resources might be found and how they should be used. There were very tight planning deadlines set and the process was governed by mandatory leadtimes - if the data had not been converted quickly the opportunity to turn information into reports, gain feedback and then make final submission changes while keeping the support of the local community would have been impossible or at a cost far exceeding the level of resources available.
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